We at Jivago care about your complete satisfaction with our services and products. We believe in the importance of serving customers in the best possible way and we put your comfort and trust in the first place.
Terms of Return and Exchange
- The customer must keep the original invoice to make the exchange within 7 days from the date of purchase
- Returns are permitted within 3 days of purchase
- The goods must be in the same original condition when returning or exchanging them
- No exchange or return is permitted for merchandise sold during the sale or special offer period
- Original packaging must be available with the product including tags and labels
- The original purchase receipt must be presented as proof of purchase from Jivago
- Additional fees may apply to some items depending on the nature of the product and return conditions
Procedures
- Once you receive your return or exchange request, We will review the product and terms mentioned above
- If a return or exchange is approved, The product will be collected from the location specified by the relevant company
- Return or exchange will be processed as soon as possible according to the mentioned terms and conditions
Call Us
- If you have any questions or problems regarding our return and exchange policy, Please do not hesitate to contact our customer service team